Char Pmslink Cloud - 1 Year Subscription Contract

Char pmslink Installation in the cloud, all the necessary equipment is in the cloud, so there is no need to install anything in the hotel. Faster detection and resolution of incidents by continuously monitoring connections, detecting and resolving incidents more quickly. Smoother and simpler installations, remote and autonomous without the need to go to the hotel. Possibility to connect on-premise equipment to pms cloud in the case of on-premise equipment and systems. Annual fee for service provision with installation and maintenance services included.

Applies for a minimum of 2 devices per room and includes:

• Supply
• Installation
• Technical maintenance
• Version upgrades

General Characteristics of the Char pmslink Software:

Char pmslink is an intelligent middleware software that acts as a universal connector between hotel equipment and systems, integrating:

• EQUIPMENT AND DEVICES used in a hotel for internal processes or aimed directly at providing service to its customers, including local or remote communications systems (PBX), access systems to rooms and dependencies (cards and/or mobile keys), internet access systems (HOTSPOT), interactive TV systems, home automation systems, energy efficiency, and in general any equipment or device installed 
• Management systems in general, whether developed in-house or by third parties: property management systems (PMS), CRM, databases, guest applications, incident systems, productivity, etc. 
• Specialized char systems such as: 
  - char mkey for access management from mobile terminals of various providers
  - hmobile staff, productivity tools for internal hotel use and guest service delivery

Beyond making physical connections and transferring protocols, it brings intelligence to the connections, so that all the integrated elements can share information and perform actions with each other, but always according to the needs and functionality that each one of them requires.

Designed in a modular way, it allows the connection of an unlimited number of devices and systems (only limited by the capacity of the PCs and O.S. on which it is installed). This modularity makes it possible to treat each element in such a way that its behaviour is similar for each functionality, so that the substitution of elements is practically transparent on the general behaviour of the system.

For example, if the PBX system is replaced, the change will not affect the connected PMS or the HOUSEKEEPING system. The change would be limited to the device driver related to the new PBX. This is extensible to all other elements.

• The growth of the system already installed, adding new elements when necessary. 
• The integration of new equipment and systems, facilitating the development of new integrations and, being independent elements, guaranteeing that this does not affect what already exists.
• Easily adapting to any architecture based on the location (local or remote) of the integrated elements:
• Allowing the centralisation of different hotels with a single management SYSTEM and EQUIPMENT distributed in different locations.
• Allowing the integration of centralised EQUIPMENT serving different hotels sharing management SYSTEMS.